Gestion de la Relation Client sur Internet : Base de connaissances, Emails Entrants, Chat, Web 2.0

Gestion de la Relation Client sur Internet : Base de connaissances, Emails Entrants, Chat, Web 2.0 » relation client par internet http://epticaexpress.wordpress.com Tue, 24 Feb 2009 11:15:26 +0000 http://wordpress.com/ fr hourly 1 http://www.gravatar.com/blavatar/9e3bcb9fcf925d5fa9ce4f1ecfc2b595?s=96&d=http://s.wordpress.com/i/buttonw-com.png Gestion de la Relation Client sur Internet : Base de connaissances, Emails Entrants, Chat, Web 2.0 » relation client par internet http://epticaexpress.wordpress.com Interview Olivier Njamfa, PDG d’Eptica http://epticaexpress.wordpress.com/2008/09/25/interview-olivier-njamfa-pdg-deptica/ http://epticaexpress.wordpress.com/2008/09/25/interview-olivier-njamfa-pdg-deptica/#comments Thu, 25 Sep 2008 13:27:58 +0000 oliviernjamfa http://epticaexpress.wordpress.com/?p=38 ]]> http://epticaexpress.wordpress.com/2008/09/25/interview-olivier-njamfa-pdg-deptica/feed/ 0 oliviernjamfa photo-OlivierNjamfa Gestion des Emails Entrants chez Karavel-promovacances http://epticaexpress.wordpress.com/2008/06/16/gestion-des-emails-entrants-chez-karavel-promovacances/ http://epticaexpress.wordpress.com/2008/06/16/gestion-des-emails-entrants-chez-karavel-promovacances/#comments Mon, 16 Jun 2008 15:39:00 +0000 oliviernjamfa http://epticaexpress.wordpress.com/?p=52 ]]> http://epticaexpress.wordpress.com/2008/06/16/gestion-des-emails-entrants-chez-karavel-promovacances/feed/ 0 oliviernjamfa logo-promovacances2 - - - - - - - Améliorer la qualité des réponses aux emails clients (2) http://epticaexpress.wordpress.com/2008/03/12/ameliorer-la-qualite-des-reponses-aux-emails-clients-2/ http://epticaexpress.wordpress.com/2008/03/12/ameliorer-la-qualite-des-reponses-aux-emails-clients-2/#comments Wed, 12 Mar 2008 15:26:35 +0000 oliviernjamfa http://epticaexpress.wordpress.com/?p=31 ]]> http://epticaexpress.wordpress.com/2008/03/12/ameliorer-la-qualite-des-reponses-aux-emails-clients-2/feed/ 0 oliviernjamfa Améliorer la qualité des réponses aux emails clients (1) http://epticaexpress.wordpress.com/2008/03/11/ameliorer-la-qualite-des-reponses-aux-emails-clients-1/ http://epticaexpress.wordpress.com/2008/03/11/ameliorer-la-qualite-des-reponses-aux-emails-clients-1/#comments Tue, 11 Mar 2008 18:47:07 +0000 oliviernjamfa http://epticaexpress.wordpress.com/?p=30 ]]> http://epticaexpress.wordpress.com/2008/03/11/ameliorer-la-qualite-des-reponses-aux-emails-clients-1/feed/ 0 oliviernjamfa Commerce et Services en Ligne, les enjeux de la Gestion des Emails Entrants http://epticaexpress.wordpress.com/2008/02/29/commerce-et-services-en-ligne-les-enjeux-de-la-gestion-des-emails-entrants/ http://epticaexpress.wordpress.com/2008/02/29/commerce-et-services-en-ligne-les-enjeux-de-la-gestion-des-emails-entrants/#comments Fri, 29 Feb 2008 14:47:05 +0000 oliviernjamfa http://epticaexpress.wordpress.com/?p=26 ]]> http://epticaexpress.wordpress.com/2008/02/29/commerce-et-services-en-ligne-les-enjeux-de-la-gestion-des-emails-entrants/feed/ 0 oliviernjamfa ecranconf1.png