http://epticaexpress.wordpress.com Tue, 24 Feb 2009 11:15:26 +0000 http://wordpress.com/ fr hourly 1 http://www.gravatar.com/blavatar/9e3bcb9fcf925d5fa9ce4f1ecfc2b595?s=96&d=http://s.wordpress.com/i/buttonw-com.png http://epticaexpress.wordpress.com http://epticaexpress.wordpress.com/2009/01/31/webinar-relation-client-les-bonnes-resolutions-2009-pour-booster-lefficacite-et-reduire-les-couts-de-votre-service-clients/ http://epticaexpress.wordpress.com/2009/01/31/webinar-relation-client-les-bonnes-resolutions-2009-pour-booster-lefficacite-et-reduire-les-couts-de-votre-service-clients/#comments Sat, 31 Jan 2009 10:58:53 +0000 oliviernjamfa http://epticaexpress.wordpress.com/?p=239 ]]> http://epticaexpress.wordpress.com/2009/01/31/webinar-relation-client-les-bonnes-resolutions-2009-pour-booster-lefficacite-et-reduire-les-couts-de-votre-service-clients/feed/ 0 oliviernjamfa http://epticaexpress.wordpress.com/2009/01/21/web-self-service-la-tendance-2009/ http://epticaexpress.wordpress.com/2009/01/21/web-self-service-la-tendance-2009/#comments Wed, 21 Jan 2009 17:40:21 +0000 oliviernjamfa http://epticaexpress.wordpress.com/?p=213 ]]> http://epticaexpress.wordpress.com/2009/01/21/web-self-service-la-tendance-2009/feed/ 0 oliviernjamfa Web Self-service http://epticaexpress.wordpress.com/2008/11/17/10-conseils-pour-ameliorer-sa-relation-client-en-ligne-12/ http://epticaexpress.wordpress.com/2008/11/17/10-conseils-pour-ameliorer-sa-relation-client-en-ligne-12/#comments Mon, 17 Nov 2008 10:01:30 +0000 oliviernjamfa http://epticaexpress.wordpress.com/?p=74 ]]> http://epticaexpress.wordpress.com/2008/11/17/10-conseils-pour-ameliorer-sa-relation-client-en-ligne-12/feed/ 2 oliviernjamfa bandeau http://epticaexpress.wordpress.com/2008/09/25/interview-olivier-njamfa-pdg-deptica/ http://epticaexpress.wordpress.com/2008/09/25/interview-olivier-njamfa-pdg-deptica/#comments Thu, 25 Sep 2008 13:27:58 +0000 oliviernjamfa http://epticaexpress.wordpress.com/?p=38 ]]> http://epticaexpress.wordpress.com/2008/09/25/interview-olivier-njamfa-pdg-deptica/feed/ 0 oliviernjamfa photo-OlivierNjamfa http://epticaexpress.wordpress.com/2008/09/14/service-client-en-ligne-a-lheure-du-20/ http://epticaexpress.wordpress.com/2008/09/14/service-client-en-ligne-a-lheure-du-20/#comments Sun, 14 Sep 2008 12:09:55 +0000 oliviernjamfa http://epticaexpress.wordpress.com/?p=72 ]]> http://epticaexpress.wordpress.com/2008/09/14/service-client-en-ligne-a-lheure-du-20/feed/ 0 oliviernjamfa http://epticaexpress.wordpress.com/2008/06/16/gestion-des-emails-entrants-chez-karavel-promovacances/ http://epticaexpress.wordpress.com/2008/06/16/gestion-des-emails-entrants-chez-karavel-promovacances/#comments Mon, 16 Jun 2008 15:39:00 +0000 oliviernjamfa http://epticaexpress.wordpress.com/?p=52 ]]> http://epticaexpress.wordpress.com/2008/06/16/gestion-des-emails-entrants-chez-karavel-promovacances/feed/ 0 oliviernjamfa logo-promovacances2 - - - - - - - http://epticaexpress.wordpress.com/2008/05/16/29-mai-2008-seminairepetit-dejeuner-sur-le-theme-transformez-chaque-interaction-client-en-experience-positive/ http://epticaexpress.wordpress.com/2008/05/16/29-mai-2008-seminairepetit-dejeuner-sur-le-theme-transformez-chaque-interaction-client-en-experience-positive/#comments Fri, 16 May 2008 16:30:46 +0000 oliviernjamfa http://epticaexpress.wordpress.com/?p=32 ]]> http://epticaexpress.wordpress.com/2008/05/16/29-mai-2008-seminairepetit-dejeuner-sur-le-theme-transformez-chaque-interaction-client-en-experience-positive/feed/ 0 oliviernjamfa ETOILE MARCEAU